FAQ

Do you have a question?
Read our FAQ here to find answers to some common questions!

Orders

  • Once you’ve placed your order you will receive an order confirmation via email
  • After receiving confirmation the expected delivery time is 2-3 weeks for production and delivery excluding in stock items which are delivered in 3-5 business days depending on your location (refer to DELIVERY section of this page)
  • For any possible delays we’re aware of you will be also notified via email
  • If the expected delivery time has passed and you have not received your order or any information regarding your delivery please contact our customer service

Payment

  • We accept most common credit and debit cards as well also offer other payment options via Klarna such as Pay later
  • For more info about paying with Klarna, visit: https://www.klarna.com/international/or for Finnish customers: https://www.klarna.com/fi/asiakaspalvelu/
  • For professionals you can choose PROFESIOSSIONAL INVOICE as your payment method. Please not that you need to have an active professional account with us to choose this option.

Delivery

  • The standard shipping fee for orderds within Finland is 8,90€
  • In Europe 19,90€ ( Austria, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, France, United Kingdom, Ireland, Italy, Netherlands, Norway, Poland, Portugal,Sweden)
  • To other countries 39,90€ (USA, Canada, Australia, New Zealand)
  • Customer is resposible for any additional fees (import/customs fees, VAT..)
  • For orders within Finland the estimated delivery time is 2-3 weeks for made to order items and 3-5 business days (mon-fri) for in stock items from receiving the order confirmation
  • For orders to other countries the estimate is 5-7 extra business days, outside of Europe the estimate is 14 extra business days 

Returns

Returns & Cancellations

 

  • Made-to-order items:

    All made-to-order products are non-returnable.

    You may cancel your order within 48 hours of purchase, provided production has not yet started.

  • In-stock items:

    Items purchased directly from our available stock may be returned within 14 days of receiving your order.

  • Returned items must be unused, unopened, and in original condition.

  • The customer is responsible for return shipping costs.

  • Once we receive and inspect your return, you will receive a confirmation email.

  • Approved refunds are issued to the original payment method (shipping fees are non-refundable).

  • Sale items are final sale and cannot be refunded.

    (This does not apply to purchases made using discount codes or gift cards.)

 

    Discount codes

    • Discounts and special orders cannot be combined or used on sale items
    • Conditions can very depending on the offer/promo and they will be specified individually
    • Discount/promo codes can’t be used on shipping fees (excluding promos for that exact purpose)

    Contact Us

    • For any questions or issues with your order you can contact us via email at info@nybbundles.com